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Terms & Conditions

Terms & Conditions

Our team is fully trained to answer your questions on our products, their installation and maintenance. Please scroll down the page to find out more about; typical lead times and delivery information and refunds. If you have any further questions please email Customer Services or call on +44 (0) 333 700 1060.

1. Typical Lead Times

This sets out the indicative lead time from order receipt and our acknowledgement. For each product we have indicated a typical lead time.

For our stone ranges that we don’t currently stock, this is designed as a guide on the time taken from the point of order to when we receive the goods into our warehouse in Cheshunt. Once the goods have been received into Cheshunt the typical delivery options and timings are applicable.

Typical Lead Times are a guide only and cannot be taken as a guarantee on delivery dates and times as these may be affected by circumstances outside our control. If you are concerned about timings on your order, please email our Customer Services team or phone +44 (0) 333 700 1060.

2. Standard Delivery

For orders 50 M2 or over we will contact you directly either by phone or email on receipt of your order, to arrange delivery. This is to ensure our delivery vehicles can access your site for unloading pallets.

For orders under 50 M2 delivery is usually within 5-7 working days of receipt of order for stocked products or within 5-7 days of us receiving the goods into our warehouse. All orders are packed in wooden crates and charged at a pallet rate. Please note that we round up to the whole pallet.

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